This Privacy Policy explains how DisputeDocs Pro ("we", "us") collects, uses, discloses, and protects information when you use our web application and mobile applications (the "Service"), including apps distributed through Google Play.
Information we collect
Account information: name, email, workspace details, authentication metadata.
Consumer data you upload: credit reports, personal identifiers of consumers you represent, and dispute correspondence. You are the controller of this data; we act as a processor on your behalf.
Billing information: processed by Stripe. We store only Stripe customer identifiers, not full card numbers.
Technical data: IP address, device type, application version, and diagnostic logs required to operate the Service.
How we use information
To operate the Service, deliver features you request, process payments, prevent fraud and abuse, comply with legal obligations, and improve product quality. We do not sell personal information.
Sharing
We share information only with (a) service providers acting under contract (hosting, database, payment processing, email delivery, analytics), (b) parties you explicitly direct us to communicate with (e.g. credit bureaus and furnishers when sending dispute correspondence), and (c) authorities when required by law.
Data retention
Account and consumer records are retained for the life of your subscription plus a reasonable period afterward for compliance. You may request deletion at any time; certain records may be retained where required by law.
Security
Data is encrypted in transit and at rest. Access is scoped by row-level security. No system is perfectly secure — you should safeguard credentials and use strong, unique passwords.
Your rights
Depending on jurisdiction (including under GDPR and CCPA), you may have the right to access, correct, delete, or export your personal data, and to object to certain processing. Submit requests to privacy@disputedocs.app.
Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from them.
Mobile app disclosures (Google Play)
Our Android application collects only the data described above. Data is transmitted over TLS to our secure backend. We do not use tracking SDKs for advertising. You may request deletion of account data at any time via the in-app Settings screen or by emailing privacy@disputedocs.app.
Changes
We may update this policy periodically. Material changes will be communicated in-app or by email.
Contact
Data controller: DisputeDocs Pro. Contact: privacy@disputedocs.app.